Our Policies Explained
We believe in transparency and straightforward communication to help you plan your perfect stay in Cruz Bay.
Policies that protect everyone
At DGMI Properties, our policies are designed to create a fair and transparent experience for both guests and our team. We aim to provide clear guidelines that ensure smooth, reliable stays in St. John.
Our booking policies protect your investment while maintaining flexibility. We understand travel plans can change, so we've crafted rules that balance our operational needs with your comfort.
Payment terms are straightforward. We require a deposit to secure your reservation and accept major credit cards and bank transfers. Full payment is due 30 days before your arrival, with clear refund conditions outlined in our cancellation policy.
We maintain high standards for our properties and expect guests to treat our spaces with respect. Our house rules are simple: keep the space clean, respect noise levels, and follow basic care instructions for equipment and furnishings.
Safety and mutual respect guide everything we do. These policies are not just rules, but a commitment to providing an exceptional Caribbean experience.
FAQs
Quick answers to common questions about our policies and procedures.
Yes, cancellations are possible with sliding scale refunds. Full refund available up to 45 days before arrival, partial refunds between 30-45 days.
We require a 50% deposit when booking. The remaining balance is due 15 days before arrival. This ensures your reservation and helps us manage our properties effectively.
We strongly recommend travel insurance. Unexpected events happen. Personal or natural emergencies are not grounds for automatic refunds.
No hidden charges. All utilities including electricity, water, Wi-Fi, and backup generator services are included in your rental rate. What you see is what you pay.
Pack light and bring essentials. We provide fully equipped kitchens, linens, and air conditioning. Our team can answer specific preparation questions before your arrival.
We accept Visa, Mastercard, American Express, and bank transfers. Full payment is required 15 days before check-in.
Guests must be 21 or older to book. Some properties have specific requirements for group sizes and guest composition.
Need more information?
Our team is ready to answer any additional questions you might have.
Contact our team
We're here to help you plan your perfect St. John getaway