Frequently Asked Questions
Clear information to help you plan your perfect stay in Cruz Bay
FAQs
Essential information to help you navigate your St. John island stay with confidence
Yes, cancellations are possible with sliding scale refunds. Full refund available up to 45 days before arrival, partial refunds between 30-45 days.
We require a 50% deposit when booking. The remaining balance is due 15 days before arrival. This ensures your reservation and helps us manage our properties effectively.
We strongly recommend travel insurance. Unexpected events happen. Personal or natural emergencies are not grounds for automatic refunds.
No hidden charges. All utilities including electricity, water, Wi-Fi, and backup generator services are included in your rental rate. What you see is what you pay.
Pack light and bring essentials. We provide fully equipped kitchens, linens, and air conditioning. Our team can answer specific preparation questions before your arrival.
We accept Visa, Mastercard, American Express, and bank transfers. Full payment is required 15 days before check-in.
Guests must be 21 or older to book. Some properties have specific requirements for group sizes and guest composition.
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